RUBICON PROGRAMS INC
Copyright 2005 Rubicon Programs Inc.
TITLE: Support Services Manager, Berkeley
AGENCY: The mission of Rubicon Programs Inc. is to create and deliver integrated solutions to profound social problems. Our purpose is to make a positive and lasting impact on people living in poverty and on people living with disabilities, especially psychiatric disabilities. We empower people to move out of poverty and improve their quality of life. Rubicon’s programs include workforce services, behavioral healthcare, case management, affordable housing, and legal services.
Rubicon Enterprises, Inc. is a supporting corporation of Rubicon Programs for the purpose of developing employment opportunities. Rubicon Enterprises operates two businesses - Rubicon Landscape Services and Rubicon Bakery. The combined annual operating budget of Enterprises and Programs is over $16 million with more than 200 employees.
Rubicon has been identified as one of the nation’s top social entrepreneurs for four years in a row by Fast Company / Monitor Group. We have been featured on NBC’s Today Show, CNN International, Inc Magazine and NPR.
ACCOUNTABILITY: The Support Services Manager works under the supervision of the Berkeley Workforce Services Manager to manage program support services at the Berkeley site.
QUALIFICATIONS:
- An Associates degree (experience of at least three years as an office manager or similar capacity may substitute for a degree);
- Two years of supervisory experience with operations support staff;
- Computer proficiency in Microsoft Word, Excel, and Outlook;
- Attention to detail, math aptitude, and light bookkeeping skills;
- Ability to develop and maintain internal procedures and protocols;
- Excellent oral and written communication skills;
- Excellent organizational skills and ability to prioritize tasks, and to respond to numerous responsibilities in a fast paced environment;
- The ability to work well independently and as a member of a team, and to develop and maintain effective working relationships with supervisor, participants, co-workers and associates;
- Experience in non-profit workforce services organization desirable, but not required;
- Desktop publishing skills to create professional looking program materials and pamphlets desirable;
- Bilingual English/Spanish desirable, but not required;
- This position requires the employee to be able to travel efficiently throughout the Bay Area. If the employee opts to meet these travel requirements by driving, proof of a valid and current driver license, current auto insurance, and an acceptable Motor Vehicle Report are required.
RESPONSIBILITIES:
- Coordinate program support and office management for the Berkeley Workforce Services Manager, assisting in a variety of tasks to ensure service delivery, client flow and customer service are seamless*;
- Develop, implement and/or constantly refine office procedures, program database systems and paperwork accountability*;
- Supervise Program Assistant and provide program support coverage in the absence of the Assistant*;
- Coordinate, implement, and document all supportive services for various program participants, including the use of participant support funds, including: petty cash, retail cards, donations, and public transit fares such as BART tickets and bus passes*;
- Manage quality control of CICERO database related paperwork and supervision of data entry for specific programs*;
- As Safety Coordinator for the Berkeley Office, provide New Employee Safety Orientation to employees, facilitate building safety in coordination with the Facilities Manager, and attend all Executive Safety Committee meetings;
- Create and distribute pamphlets, flyers and program information to participants and other organizations as directed;
- Manage facilities issues including: submitting and following up on work orders, scheduling maintenance for office equipment, maintaining inventory of office supplies, and submitting purchase orders as needed;
- Orienting new Berkeley employees to operations, procedures and standards;
- In the shortfall of program staff, assist with intakes and other documentation as instructed; and
- Perform other duties as required by the Berkeley Workforce Services Manager, or other identified supervisor.
* Indicates essential duties. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOURS: This is a full-time non-exempt position.
COMPENSATION: $39,150 to $43,200; additional compensation of 5% of salary will be provided for proven English/Spanish bilingual capacity.
BENEFITS: Two weeks of vacation; 11 paid holidays; 12 days of sick leave; partially paid health, dental, life insurance plans for employees working a minimum of 20 hours per week; optional employee-paid tax deferred annuity; employee assistance program; optional section 125 flexible spending accounts, and, if funds available, employer subsidized training.
NOTICE: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Rubicon reserves the right to change, add, delete, upgrade or downgrade the position as dictated by business necessity at anytime with or without notice.
APPLICATION: Send cover letter and current resume to:
Rubicon Programs Incorporated
2500 Bissell Ave
Richmond, CA 94804
(510) 412-9029 (fax)
We are an equal opportunity, affirmative action employer. Women, minorities and workers with disabilities are encouraged to apply.
